How to Write Website Content to Get More Customers

eHow explains that effective website content is vital for any site because it has the power to engage readers, provide them with the information they seek, and may even convert readers into customers.

To be effective, your content has to earn the readers attention, keep it by telling a beneficial story, be easily digestible, and purpose driven by gently nudging your now engaged audience towards a conversion. For your website’s efforts to be marked as “successful”, you must have your visitors complete an action you’ve set out for them.

For a website visitor to turn into a customer, an action (or conversion) on the behalf of the visitor has to take place. What exactly a conversion is can be reiterated by Bootsuite:

It means getting your visitors to do what you want them to do, whether that is to buy your product, sign up for your newsletter, register for a webinar, download a white-paper, or fill out a lead/contact form.

After all, having a small business website is moot if it doesn’t actively encourage sales, sign ups, or generate new leads for your business. So, in order to write website content that works towards this goal, you’ll first need to know exactly how your audience behaves online.

The sales funnel does not apply

Writing content to entice your lead through each successive stage in the sales funnel used to work as a viable strategy, but online people tend to bounce around and the funnel now has too many holes for visitors to slip in and out of. According to Adage the four stages of the sales funnel (awareness, interest, desire, action) aren’t completely dead, but the predictable nature of leads once they enter the funnel certainly is.

“Today’s shopper jumps in and out of channels, views alternatives to purchases, and searches for better deals — all at the tap of a screen, the click of a button, and oftentimes while standing right in front of the item she’s trying to buy. She doesn’t predictably slide through the funnel, ushered along by our linear marketing messages. Instead, she more closely resembles a ball in a pinball machine, firing off a bunch of different pegs on the way down, sometimes shooting back up to the top of the funnel before ultimately finding her way to a purchase. She continues to move toward a sale, but it’s hard to predict where the bouncing will take her.”

The online business world is more like the wild west than you may have thought. Your potential customers are bouncing around, have no attention spans, and behave erratically – so how can your content possibly encourage a conversion? It’s easy, adapt your formatting to how these people actually read online.

Scanning is the new reading

People don’t read entire pages anymore – they scan them. According to research conducted by the Nielsen Norman Group on how people read websites, 79% of test users scanned any new page they came across, while a mere 16% actually read the page in it’s entirety. What does that mean for your content? It better be succinct, have short paragraphs, focus on clarity, and your headline better reach out to grab an audience’s attention at breakneck speed.

Moreover, Nielsen Norman Group gives a few actionable suggestions; in order to make your website as scannable as possible, you should use:

1. Meaningful sub-headings (not “clever” ones)

2. Bulleted lists

3. One idea per paragraph

4. The inverted pyramid style, starting with the conclusion

5. Half the word count (or less) than conventional writing

Because web audiences tend to scan, you have to shift the focus of your web content from being catchy and creative to simply being clear enough to easily get the gist of. You might be a great writer, this might go against your instincts, but cleverness doesn’t move your audience to convert – clarity does. This point is supported by 100daysofgrowth:

“The writer in you may want to write the next great novel every time you create a blog post. Skip that nonsense and save the creativity for your other projects. It’s not that creative writing is bad, but when your goal is to write copy that persuades and convinces your reader to take action, cleverness and creative references get in the way of clarity.”

This is your small business website – unfortunately you aren’t winning a Pulitzer for your work here – so replace your complicated jargon with laymen’s terms, and cut your long, winding paragraphs into short sentences. Eye-catching simplicity is what sells here, it draws the reader in and keeps them on the page. Start your simplifying from the top – your website’s headline.

Tell a simple story

Storytelling has a unique ability to draw your audience in, build a persona for your business, establish a relationship, build credibility, and make the transition from prospect to customer seamlessly. In particular, on the path to conversion, your content has the unique ability to address all of your readers objections through story. Crazyegg lends advice by stating that your visitor will always take a step back to state their objections before purchasing something. Something your written content has to do is successfully pre-empt those objections.

What will the most common objections be? “It’s too expensive”, “Upkeep is too hard”, “It takes too much time” etc etc – cut your customer off by showing them within your story that those objections aren’t true. Write about why you got into business, why your product/service is so different, and what it can do for your reader. Tip: Don’t know where to source possible objections? If you have a sales team, tap them for this, they have a direct line to your customers and will have heard plenty of objections to go around (no matter how good your product/service is).

A simply written story can act as a means to establish initial credibility of your business in the eyes of your reader.

“Storytelling is powerful. It draws readers in and engages them. And the honesty and transparency involved in storytelling is one of the top ways you can build your credibility and authority even in your web copywriting.”

After your story has sparked their initial attention, has built some credibility, let other elements of your content cement your trustworthy status.

Build up your credibility

Once you have their attention and initial trust, your well crafted website content will have the ability to cement your credibility with your audience so they feel more comfortable sticking around, and hopefully, taking action. The importance of credibility to website visitors is highlighted by the Nielsen Norman Group in their research they found that credibility is important for Web users, since it’s unclear who is behind information on the Web and whether a page can be trusted.

The best way to quickly establish this credibility is to have your content a) answer all possible questions, and b) reinforce your value through the use of testimonials/reviews.

Since 81% of Canadians will do research online before making a purchase decision, make sure you answer all possible questions so your audience feels informed enough to be comfortable taking action. Answering common questions, particularly in the form of a FAQ page, has been proven to be one of the best ways to increase your website content’s conversion rate.

“The more certainty you can provide your target audience, the more likely they are to become your customers. Before you start writing [content] for your landing page, ask your customer service team for the most frequent questions asked by customers. Turn them into a FAQs section for your landing page that you can use to pre-emptively answer common questions.”

Now that you have an informed readership, reinforce your small business’s value, along with your content’s conversion rate, by presenting testimonials/reviews. It’s said that approximately 90% of consumers trust online reviews, and while you’d like to help, you just can’t vouch for your business quite like a customer can – so let your satisfied customers write for you. The use of testimonials has a unique power of boosting conversions:

“Testimonials produce conversions like nothing else can. It’s impossible to write copy as good as your customer. Why? Because good copy depends on the source, not just the style and substance. Testimonials are compelling because they show the customer what she will experience if she uses your product or service.”

You have their attention, now use your content to quickly (and easily) tell your audience how they can take one final action – a conversion.